The Fine Print
Terms, Refunds & Cancellation Policy
A non-refundable deposit of $100 is required to reserve your class date and time. The remaining balance is due no later than 24 hours before the scheduled class. Payment is accepted via credit or debit card through our secure Stripe checkout system. Classes are not considered confirmed until the deposit has been received.
Deposits are non-refundable, as they secure your date, time, and materials for the session. If you have paid in full and cancel your class at least 48 hours in advance, you are eligible for a refund of all payments except the deposit. Cancellations made less than 48 hours before the scheduled class will not receive a refund. No refunds are issued for no-shows or late arrivals exceeding 15 minutes without prior notice. Refunds, when applicable, are returned to the original payment method within 5–7 business days.
Clients may reschedule their class once at no charge if the request is made at least 48 hours before the scheduled time. Requests to reschedule made less than 48 hours in advance may require a new deposit to hold the new date. In the event of inclement weather, illness, or emergencies, Catalyst Works LLC reserves the right to reschedule your class at no additional cost.
Class fees are charged per person based on the selected service. The final headcount must be confirmed at least 24 hours before the class. If fewer participants attend than expected, no refund is issued for absent participants. Replacement certificates or eCards can be reissued for $10 each upon verification of class completion.
Certification cards (AHA eCards) are issued only upon successful completion of all course requirements, including attendance, skill demonstration, and written testing when applicable. All certifications are issued electronically via the American Heart Association eCard system, typically within the same day of class completion.
A travel fee of $25–$50 may apply for classes located more than 25 miles from Cartersville, GA. Travel fees are non-refundable once the instructor has arrived at the training location. All participants are expected to follow safety instructions during training. Catalyst Works LLC and its instructors are not liable for any injury or loss sustained during or after a class. Training is educational and does not guarantee performance outcomes in real-life emergencies.
Your personal information is collected only for training, scheduling, and certification purposes. All data is stored securely and shared only with the AHA Training Center as required to issue certification cards. For more details on data handling, please refer to our Privacy Policy.
For questions about cancellations, rescheduling, or payments, please contact us at info@catalystworkscpr.com or call (801) 471-4208. Catalyst Works LLC is located in Cartersville, Georgia.
At Catalyst Works LLC, we respect your time and ours. We ask for at least 48 hours’ notice for any cancellations or changes so we can best accommodate all clients. Thank you for understanding and for choosing Catalyst Works LLC to help you gain life-saving skills.
Privacy Policy
At Catalyst Works LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book a class, or interact with our services. By using our site or registering for a class, you agree to the practices outlined below.
Catalyst Works LLC provides mobile American Heart Association (AHA) CPR, BLS, and Heartsaver First Aid training throughout Cartersville and the North Georgia area. Our mission is to deliver professional, hands-on instruction directly to clients at their home, workplace, or facility. If you have any questions regarding this policy, you can contact us at info@catalystworkscpr.com or call (801) 471-4208. Our business operates out of Cartersville, Georgia.
We collect personal information that allows us to schedule, conduct, and document training sessions in compliance with AHA and legal requirements. This may include your name, email address, phone number, organization or business name, training location, participant names, and payment details. All payments are processed securely through Stripe, and we do not store or have access to your full credit or debit card information. When you visit our website, we may also automatically collect limited technical data such as your IP address, browser type, device information, and pages visited. This information helps us improve our website performance and user experience.
We use your information to schedule and confirm classes, communicate updates, issue official American Heart Association eCards, process secure payments, send receipts and reminders, improve our services, and comply with AHA, tax, and business recordkeeping requirements. We never sell or rent personal information to any third party. Your information is shared only with trusted service providers essential to our operations, including our AHA Training Center (for certification issuance), Stripe (for payment processing), and scheduling platforms like Calendly. These partners are required to maintain confidentiality and protect your data according to industry standards.
All payments are handled through Stripe, a secure PCI-compliant payment processor. Catalyst Works LLC does not store your card details or full payment information. Stripe may collect limited data necessary for transaction processing, such as billing information and transaction history. For more details, please review Stripe’s Privacy Policy.
We retain your information only as long as necessary to provide our services, issue certifications, and meet AHA and legal documentation requirements, typically up to three years. After that time, all records are securely deleted or anonymized. We implement appropriate security measures to protect your personal information, including encrypted (SSL) connections on our website, secure cloud-based record storage, limited access to data by authorized personnel, and adherence to AHA data management guidelines. While we take reasonable precautions, no system is entirely secure, and we cannot guarantee absolute protection against breaches. In the unlikely event of a data breach, we will notify affected parties in accordance with applicable law.
You have the right to access, update, or request deletion of your information where legally permitted. You may also withdraw consent for non-essential communications at any time by contacting info@catalystworkscpr.com. We will respond to such requests promptly and in compliance with applicable privacy regulations.
Our website and booking pages may contain links to third-party sites, including Calendly, Stripe, or the American Heart Association. We are not responsible for the privacy practices or content of those sites and encourage you to review their individual privacy policies before submitting personal data.
Catalyst Works LLC may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a new “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at info@catalystworkscpr.com or by phone at (801) 471-4208. You can also reach us by mail at Catalyst Works LLC, Cartersville, Georgia.
At Catalyst Works LLC, we value your trust. Your privacy and security are our priority, and we are committed to ensuring your personal information is handled responsibly and securely.
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